If the seller fails to contact the buyer within 3 days of the end of the auction or if payment is not made within 5 days, the item may be offered to the second highest bidder or relisted. For manufacturing defects, the item will be replaced by an identical one, provided it is returned in its original packaging, with all accessories, within 10 days of notification of the discovery of the defect by email. We will reply to all your emails within 1 day. If you do not receive a reply, please re-send the email, we will reply as soon as possible. We are not responsible for package damage or loss in transit. We are not responsible for any customs fees or import taxes for countries outside Italy. The product will be sent as soon as payment is received. If you have any other questions.