Yes. Call handlers wear a headset all day, every day. Employers must ensure that it is fully adjustable, cleaned and checked regularly, repaired immediately, if necessary, and not shared. As the HSE's Initial Advice points out "There is an increase risk of ear irritation and infection because are worn so intensively." Not happening. No company is following the written instructions for headset users, suggested by the manufacturer. Simply because the cushions are soiled the first day you wear them. That's why the cushions are gray and black, so you won't see the dirt, and it is costly to replace cushions at a minimum once a week for every employee. Not true. Nothing is going to kill all the germs and infections accumulated in the foam cushions of the headset. Again, agents simply don't have.
